【C2】A．proceedingB．processionC．processD．procedure

Every organization needs a procedure for resolving customer complaints.（)

【C13】A．practiceB．processC．procedureD．program

A．wayB．processC．procedureD．action

【C8】A．demonstrationB．processionC．bodyD．march

The exchange of gold ring is a necessary procedur

_________(64)A.procedure B.profileC.process D.pro